REFUND AND RETURNS POLICY

Thank you for shopping at loomcush.com. We hope you are satisfied with your purchase. If you are not satisfied with the item, you may request a return and refund in accordance with the following policy.

1. 30-Day Refund Period

We offer a 30-day refund policy.

You may contact us to request a return and refund within 30 days of the delivery date. Refund requests made after this 30-day period may not be accepted, unless otherwise required by applicable law.

2. Return Conditions

To ensure your return request is processed smoothly, please ensure the item meets the following conditions:

The item has not been misused, damaged, or intentionally destroyed;
The item remains in its original condition as much as possible;
Please return any original packaging, accessories, or other items provided with the product.

Some special items may have different return requirements; if applicable, we will specify this on the product page or in the order information.

3. How to Request a Return

To request a return, please contact us via the customer service channels on loomcush.com and provide the following:

Order number;
Product details;
Reason for return;
Photos of the item or other relevant information, if necessary.

We will review your request and provide you with further instructions regarding the return.

Please do not ship the item back until you have received our return confirmation and instructions.

4. Refund Processing

Once the return has been reviewed and meets the refund criteria, we will process the refund in accordance with our policy.

Refunds are typically issued to the original payment method used for the purchase. The actual time it takes for the funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or third-party payment provider.

5. Damaged Items or Incorrect Orders

Please contact us as soon as possible if the item you received has quality issues, was damaged during shipping, or does not match your order.

We may ask for order details and photos of the item to verify the issue and provide an appropriate solution.

6. Return Shipping Costs

If the return is due to quality issues, receipt of an incorrect item, or other reasons attributable to us, we will handle the return shipping costs based on the specific circumstances.

If the return is due to personal reasons or a change of mind, the customer may be responsible for return shipping costs; please refer to the return instructions we provide for details. 7. Contact Us

If you have any questions regarding our refund or return policy, please feel free to contact us via the customer service channels at loomcush.com.

We will do our best to provide you with timely and reasonable assistance.