FREQUENTLY ASKED QUESTIONS
Here are some frequently asked questions regarding loomcush.com products, orders, payments, shipping, returns, and refunds.
- What products do you offer?
We primarily offer throw pillows suitable for living rooms, bedrooms, and other living spaces. You can browse our current inventory and product details at loomcush.com.
- Where do you ship?
Currently, we only ship within the United States; we do not offer international shipping outside the U.S.
- Which shipping carriers do you use?
Depending on the order location and specific shipping conditions, we may use carriers such as USPS, UPS, or FedEx.
The specific carrier may vary based on the order details.
- How soon will my order ship?
Orders typically take 1–3 business days to process. Once processing is complete, the order is handed over to the appropriate carrier for delivery.
- How long does shipping usually take?
Standard shipping within the U.S. typically takes 3–7 business days.
The total time from order submission to delivery is usually estimated at 4–10 business days. Actual delivery times may be affected by weather, holidays, carrier operations, and other factors beyond our control.
- Are all products one-time purchases?
Yes. All products are sold as one-time purchases.
We do not automatically subscribe you, renew services, or create subsequent orders without your explicit consent.
- What payment methods do you accept?
Payments are processed via secure third-party payment services. Available payment methods will be displayed at checkout.
We do not store full credit card numbers or CVV security codes on our own servers.
- Is payment secure?
Yes. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways to help protect your payment information.
- Are refunds available?
Yes. We offer a 30-day refund policy.
You may request a return and refund within 30 days of delivery, subject to our return and refund policy.
- How do I request a return?
Please contact us via the customer service channels on loomcush.com and provide your order number, product details, and the reason for the return. We will review your request and provide instructions on how to proceed with the return. 11. What should I do if I receive the wrong or damaged item?
Please contact us as soon as possible if the item you received has quality issues, was damaged during shipping, or does not match your order.
We may ask you to provide order details and photos of the item to verify the issue and assist in resolving it.
- Do you sell my personal information?
No. We never sell your personal information.
To fulfill your order and provide necessary services, we may share relevant information with service providers—such as logistics and payment processors—only to the extent necessary.
- Can I request the deletion of my personal information?
Depending on the privacy laws applicable in your state, you may have the right to request access to or deletion of your personal information.
To make such a request, please contact us via our customer service channels.
- How can I track my order?
If a tracking number is available for your order, we will provide it to you with your order details. You can use the tracking number to check the status of your package on the carrier’s official website.
- What if I have other questions?
If your question has not been answered above, please feel free to contact us.
We will do our best to assist you.